In addition to the most robust portfolio of VoIP migration solutions for enterprises available today, Citel also manufactures the Expandable Digital to Analog Converter (EDAC) call center recording signal translation device.
Call recording is a standard industry practice to enable quality service, training, security, transaction verification, and emergency services applications.
Citel pioneered solutions that convert digital PBX/KTS signals for call recording on standard analog equipment. Our industry-leading EDAC monitors all line appearances on the desktop handset and then reformat digitized information into a standard analog format required by most enterprise-grade recording equipment. EDAC units passively capture both sides of a conversation and send audio to the recorder when a call is active.
Want to learn more about how Citel can improve productivity and service in call center environments? Request a call from a Citel representative, or contact us directly.